Raise a tracked support ticket or send us an email — we'll get back to you within one business day.
Log a detailed issue and track its progress. Best for billing disputes, report errors, or technical problems that need investigation.
Send us a detailed message at any time. We respond to all emails within one business day.
My report hasn't generated — what do I do?
Open a support ticket and include your property address and order date. We'll investigate and either fix the report or issue a credit within 24 hours.
I need an invoice or receipt for my purchase.
Invoices are emailed automatically after purchase. If you haven't received one, email us with your order email and we'll resend it.
What are your support hours?
Ticket monitoring runs Monday–Friday, 9 am–6 pm AEST. Email responses go out within one business day, including weekends for urgent issues.
We'll respond within one business day.
