Privacy Policy

ClimateNest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our property analytics platform. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information to provide our services:

• Personal Information: Name, email address, and payment details when you register or purchase a report.
• Property Data: Addresses and search queries you input into our platform to generate climate risk reports.
• Usage Data: Information about how you interact with our website, including IP addresses, browser types, device information, and pages visited.
• Cookies: We use cookies to improve your experience, persist session states, and analyze site traffic.

2. How We Use Your Information

We use your information strictly for the following purposes:

• To generate accurate climate risk assessments and property reports.
• To process transactions and send related information, including invoices and report PDFs.
• To send you technical notices, updates, security alerts, and support messages.
• To verify your identity and prevent fraud.
• To generate anonymized, aggregated insights about national property climate risks (e.g., "30% of searches in Brisbane were for flood zones").

3. Disclosure of Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., Stripe for payments, Google Cloud for hosting, Open-Meteo for climate data, Resend for emails).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale of assets, or financing, provided the receiving party agrees to respect your personal information in a manner consistent with this policy.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Payments: All credit card transactions are processed by Stripe, a PCI-DSS Level 1 certified provider. ClimateNest does not store your full credit card number on our servers.

5. Third-Party Services & AI

Our service integrates with third-party providers such as Google Maps, Open-Meteo, and Google Gemini AI for data analysis. When you use our service, property location data (but not your personal identity) is processed by these providers to generate the report content. We ensure these partners adhere to strict data privacy standards.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate information.
• Request deletion of your account and associated data.
• Opt-out of marketing communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at: